Manager, Incident Response

Role Overview

The Manager, Incident Response is responsible for leading and maturing Arctic Wolf's Incident Response practice by combining strategic leadership, operational management, and advanced technical incident response expertise.

What You Will Do

This role leads and develops a team of Incident Response professionals while maintaining the technical depth required to support and lead complex investigations, cyber extortion events, ransomware engagements, business email compromise matters, and large-scale recovery efforts.

Why It Might Be a Fit

The Manager is accountable for delivering world-class incident response services, ensuring operational excellence, maintaining technical quality standards, driving process improvements, developing team capabilities, and supporting organizational growth.

Requirements

• 3+ years of experience leading technical teams, people management, or service delivery organizations.
• Demonstrated experience leading complex cyber incident investigations and recovery efforts.
• Strong knowledge of host, network, cloud, and enterprise forensic analysis.
• Experience managing customer-facing engagements involving legal counsel, cyber insurance carriers, and executive stakeholders.
• Exceptional verbal and written communication skills.
• Experience developing operational processes, performance metrics, and quality assurance programs.
• Ability to lead multiple concurrent initiatives and prioritize effectively in high-pressure environments.
• Fluency in English, verbal and written

Benefits

• Equity for all employees
• 28 days annual leave, 10 public holidays and paid volunteering days off
• Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
• Pension Plan with employer contribution
• Robust Employee Assistance Program (EAP) with mental health service
• Employee Discount Program with Beneplace